Focus Question: What are the conversations which need to be had?

Description
From leading meetings, to giving presentations that break the mold of Zoom Fatigue, to undertaking strategic planning, in the remote space facilitation skills are critical.

Virtual Facilitation is a highly interactive approach to helping groups or teams in the online or digital space have the conversations they need to have. Facilitation is all about Dialogue, a two-way conversation.  How much space and time are you leaving for interaction in your virtual calls?

​Building out your toolkit in the area of virtual facilitation might include boosting your skills in:

• Asking questions – Meetings should be a conversation, not just being talked at.
• Using different tools and apps – From the Post-its of Mural, to the polling function of MentiMeter, masterful virtual facilitation is about bringing everyone’s voice into the room. What are the additional tools you want to incorporate?
• Using images to signal what you are trying to describe
• Storytelling – Virtual presentations and conversations take people on a journey. What’s the journey you want to take people on?
• Facilitation skills – Virtual facilitation is about facilitation. It’s about helping people make decisions, prioritize, come to consensus. This is what we focus on at the Virtual Facilitation Essentials program. It’s about helping a group get to the results they want in a way which might invoke discovery, exploration as well as debate, focus, and even abandoning ideas.

What are the things that are going to help your next virtual conversation stand out?

Activity
 
Consider what type of conversations you are engaging in. Are you creating space for pause, reflection, action and dialogues? What are the skills you need – is it more about developing a mastery of facilitation tools OR focusing more on your approach to leaving space for dialogue.
 
For more on this topic check out Jennifer’s book, Effective Virtual Conversations which explores principles and practices of virtual and online conversations across the ecosystem of virtual learning – from asynchronous approaches, webinars, coaching to team building.

All the best,
Jennifer

Focus Question: What are the shared team practices – meetings, huddles, social events – which keep the team connected and in conversation?

Description 
Meetings and team practices are a key part of “keeping the conversation going”. This is crucial for remote teams who may quickly find that their focus and understanding of each other without regular touchpoints started to morph outwards, away from your common purpose.

Team Practices might include:

• Team Huddles

• Formal Team Meetings
• Project Status Updates
• Social Time Every Week/Bi-Weekly (Yes, virtually.)
• A Quarterly Retreat (virtual)

What do team practices look like for you?

One of the recent challenges posed by everyone shifting to stay in place and quarantine has been the shift of poor meeting etiquette into the remote space.

A reminder of these 8 Essential Meeting Questions:
Taking some time to pre-plan your virtual meetings can go a long way. It can be useful to frame out your conversations with these essential meetings questions. Consider using these 8 essential virtual meeting questions I share in Effective Virtual Conversations:
1. What’s the purpose?
2. What takeaways do we want?
3. Who needs to be on the call?
4. What preparation is needed for us to be most effective in the meeting?
5. What pace to do we want in order to keep it engaging?
6. What will help keep the focus?
7. What’s absolutely essential? (Versus what will be nice to cover or where can people go for more information around topics?)
8. What follow up might be required?
(Excerpt: Effective Virtual Conversations, Britton, page 304, 2017)

Activity
Take stock of the team practices you use. What’s important to note?
 
For more on this topic check out Chapter 9 of Effective Virtual Conversations on Meetings in the Virtual Space.

Wishing you the best,
Jennifer​

Focus Question:  What matrix teams are you part of? What makes it work?

Description
Four Keys for Making the Matrix Work:

1. Create Shared Expectations. Given that your staff member will be managed by two or more sets of people, creating shared expectations among the three (or more) of you is key. Who do you report to on what? What does success look like to all the parties involved? What are everyone's various expectations and priorities? How do these align? Conflict?

2. Clarity. Clarity around roles and responsibilities, reporting relationships, goals and who does what is key in successful matrix management. Taking time to be extremely clear is key to success. Having a plan and process in place to address lack of clarity issues can also be important.

3. Checking assumptions. Given that matrix management relationships often occur at a distance, it is important to check the various assumptions. Assumptions about priorities, flow, pace, quality may be a starting point for discussion on a regular basis.

4. Frequent touch points and adjustments. Regular and frequent touch points amongst the three parties can be very useful, along with an understanding that regular adjustments will need to be made. In my former world of work, I usually tried to aim for quarterly or semi-annual three-way meetings (both supervisors and employee). While this took some planning time, it was often identified as a critical success factor.
Originally published as https://www.potentialsrealized.com/teams-365-blog/teams365-594-matrix-management-4-keys-to-making-it-work)

​Who do you have in your relationship web?

Activity
Note the conversations you want to have with those you are in matrix relationships with. When are you meeting as a group of three? What are the things you want to have discussion around?
 
For more on this topic check out:
Teams365 blog posts on this topic over at Potentials Realized.com 

Including:

• Teams365 #595 – Matrix Teams – Where’s the Loyalty?
• Teams365 #596 – Matrix and Goal Setting
• Teams365 #602 – Matrix Management – Top Tips

All the best,
Jennifer

Jennifer Britton
Co-host of the Remote Pathways Podcast
Potentials Realized – Coaching, Training and Consulting Services for remote teams, leaders and professionals 
 
Check out the most recent Remote Pathways Podcast Episode, where we explore the people, places and processes of exceptional remote work. You can listen to the latest episode here, or on your favorite podcast player.
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Focus Question: What’s going to make your meetings more productive?
 
Description
In the remote space we may find ourselves buffeted by meetings at all times of the day. Are they the most effective? Get into the practice of asking yourselves the 8 Essential Meeting Questions in advance of each meeting.

Meetings may consume upwards of 40% of managers’ days and they are needed, especially in the remote space. What can we do to make sure they are effective?
For many years now I’ve been sharing these five tips with those leaders, team members and facilitators I work with, who are looking to amp up their meeting muscles. These were originally published in Teams365 #960. Read it here.

Five quick tips for making meetings more effective include:
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1. Be clear on the purpose of the meeting. Is a meeting the best way to handle this?

2. Be clear on who needs to be at the table. Does everyone need to be there for the full meeting? Who might be needed in order to provide information? Decisions? Authority? Make sure you know who will need to be there or else it may mean another meeting. Having everyone there all the time may actually slow the meeting down. At this point, you will want to start considering who needs to be there, when.

3. What is the outcome you desire? What are the 3-5 tangible takeaways you want from the meeting? This question will help to reinforce what the purpose is, and who really should be at the table.

4. What decisions have been made? What outcomes are expected, and what are the timelines? Who is responsible for doing this? Tracking it? Reporting on it? What will follow up look like? Being granular in this stage is key to success. Many times, it is glossed over. Be sure to leave sufficient time to summarize key decisions made, and implications of this.

5. Keep to time. Time management is an art form with effective meetings. Being too lax with time can lead to frustration and disengagement. If timing tends to fall off, assign someone a timekeeper role, and put your stronger facilitator in the chair seat to keep the meeting moving. Tangents don't always benefit meetings.
The cost of NOT undertaking meetings is high. What’s the right balance for your team in terms of sharing information and also making them most efficient?
 
For more on this topic check out:
Effective Virtual Conversations Chapter 9 – In Focus: Virtual Meetings of All Stripes

Best wishes, 
​Jennifer

​Jennifer Britton
Co-host of the Remote Pathways Podcast
Potentials Realized – Coaching, Training and Consulting Services for remote teams, leaders and professionals 
 
Check out the most recent Remote Pathways Podcast Episode, where we explore the people, places and processes of exceptional remote work. You can listen to the latest episode here, or on your favorite podcast player.
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