Focus Question: What matrix teams are you part of? What makes it work?
Four Keys for Making the Matrix Work:
1. Create Shared Expectations. Given that your staff member will be managed by two or more sets of people, creating shared expectations among the three (or more) of you is key. Who do you report to on what? What does success look like to all the parties involved? What are everyone's various expectations and priorities? How do these align? Conflict?
2. Clarity. Clarity around roles and responsibilities, reporting relationships, goals and who does what is key in successful matrix management. Taking time to be extremely clear is key to success. Having a plan and process in place to address lack of clarity issues can also be important.
3. Checking assumptions. Given that matrix management relationships often occur at a distance, it is important to check the various assumptions. Assumptions about priorities, flow, pace, quality may be a starting point for discussion on a regular basis.
4. Frequent touch points and adjustments. Regular and frequent touch points amongst the three parties can be very useful, along with an understanding that regular adjustments will need to be made. In my former world of work, I usually tried to aim for quarterly or semi-annual three-way meetings (both supervisors and employee). While this took some planning time, it was often identified as a critical success factor.
Originally published as https://www.potentialsrealized.com/teams-365-blog/teams365-594-matrix-management-4-keys-to-making-it-work)
Who do you have in your relationship web?
Note the conversations you want to have with those you are in matrix relationships with. When are you meeting as a group of three? What are the things you want to have discussion around?
For more on this topic check out:
Teams365 blog posts on this topic over at Potentials Realized.com
All the best,
Co-host of the Remote Pathways Podcast
Potentials Realized – Coaching, Training and Consulting Services for remote teams, leaders and professionals
Check out the most recent Remote Pathways Podcast Episode, where we explore the people, places and processes of exceptional remote work. You can listen to the latest episode here, or on your favorite podcast player.
The Remote Pathways blog follows many of the themes we explore in the Remote Pathways Podcast. This year (2020) we're proud to bring you a 52 week-series for you to follow along throughout the year. Posts are penned by co-host Jennifer Britton, an avid award-winning blogger for many years. Jennifer is the author of five books. Visit her author page on Amazon.